TERMS AND CONDITIONS OF USE
This document defines the general terms and conditions of use for the services offered by MGC autonoleggio 1900, Tax Code/VAT Number 17076311004, headquartered in Rome (RM).
PLEASE READ CAREFULLY
Dear user, before browsing the site and registering, we invite you to carefully read these General Terms and Conditions that regulate the use of the services offered through the site.
Accessing, browsing, and using the site imply the express acceptance of the contractual terms and conditions outlined in these General Terms and Conditions, as well as the consequent obligation for every user to comply with them.
The Privacy Policy available at the following address: http://www.cimarelliautonoleggio.it/privacy must be considered an integral document incorporated into these General Terms and Conditions of use.
Access to the site and its use is entirely voluntary and assigns the user, regardless of registration, the responsibility to comply and be contractually and legally bound by these Terms and the Privacy Policy.
MGC reserves the right to modify the content of the General Terms and Conditions of use whenever it deems appropriate and without prior notice. Therefore, it will be the user’s responsibility to consult the Terms at each access to the site.
1. Definition of the service
1.1 MGC, Tax Code/VAT Number 17076311004, headquartered in Rome (RM), is engaged in the development, production, and commercialization of a highly technological digital platform for providing mobility services in general for companies, public entities, and private individuals. Specifically, it offers the possibility to book rental services with a driver (“NCC”), which falls under the category of non-scheduled public services and directly provides collective or individual transportation of people, complementing and supplementing scheduled public services. MGC also offers the possibility to book other private mobility services. In addition to the aforementioned mobility services, MGC also provides ancillary services such as, but not limited to: hostesses, on-site dispatchers, meet & greet, event organizational secretarial services.
1.2 These services are provided upon user request, who may be natural persons (“Private Clients”) or collaborators and/or employees of companies or hospitality facilities (“Business Clients”) (collectively, “Client” or “Clients”), non-continuously or periodically, on itineraries and schedules set from time to time, only and exclusively upon booking request.
1.3 The NCC service provides a vehicle for passenger transportation driven exclusively by a driver registered with the Professional Role of category at the relevant Chambers of Commerce, possessing the specific requirements and valid documents enabling them to operate publicly.
2. Types of services
The NCC services offered by MGC are those listed in the “SERVICES” section of the site and are divided into the following categories:
– Hourly availability: consists of transporting the Client to a destination and remaining at their disposal; the rates are based on the time the car is available and the length of the route. It is specified that the minimum hourly availability is 4 hours. Additionally, after 12 continuous hours of vehicle and driver availability, MGC reserves the right to replace the driver and vehicle to comply with the driver’s maximum working hours;
– Transfers: consist of transporting the Client to a destination without any intermediate stops;
Once the destination is reached, the driver leaves the Client and does not remain at their disposal. These services include, for example, transfers to and from airports and other places of interest;
– Private shuttles: characterized by consistent schedules and routes, with the service being repeated over time; once agreed upon with the Client, the type of vehicle remains the same, except in exceptional situations;
– Special services: consist of meeting the Client’s demand for special services, national or international, with the possible request for specific vehicles (event, conference, and manifestation transport management, high-representation and security services, tourist visits and excursions, night services for receptions, theater, clubs, etc.). For example, MGC offers Tour Design, which suggests combining the hourly availability service with a potential itinerary covering major points of interest, providing a tour for the client.
3. External Collaborators
MGC collaborates with other NCC companies, which commit to operating with the same standards of quality and efficiency, and may use these companies to perform services when deemed appropriate.
MGC ensures that its collaborators and subcontractors perform the assigned service in compliance with all applicable laws, regulations, and safety protocols. The companies collaborating with MGC are exclusively and directly responsible for the services assigned to them.
4. Service Booking
Booking requests can be made by Clients:
Using the website http://www.cimarelliautonoleggio.it/. MGC confirms the booking by email/WhatsApp and assumes no responsibility for bookings made through other systems. The booking confirmation that will be sent must be retained and presented to the driver upon request. The service will be provided according to the methods, times, and places indicated in the service confirmation document, which the Client acknowledges as binding between the parties regarding the execution of the service as agreed;
The Client is responsible for verifying the accuracy of the information contained in the confirmation and promptly reporting any discrepancies from the request. Vehicle availability is guaranteed if the booking request is automatically and digitally confirmed via email for bookings made on the web platform or via WhatsApp;
For bookings made via email and phone, availability is guaranteed upon confirmation by email;
Availability may not be guaranteed during: demonstrations, fairs, international conferences, major private and institutional events, public holidays, natural events, and force majeure. MGC will inform the client in a timely manner if the booking is unsuccessful.
At the time of booking, the Client must provide:
The departure and destination address, including Street/Square/Boulevard and street number;
The service departure time;
The total number of passengers;
The type of vehicle requested and the presence and size of luggage;
The presence of minors requiring car seats or other safety systems as per the Road Code;
The presence of animals;
The presence of passengers with special assistance requests, e.g., wheelchair transport;
For departures from places of interest such as Airports or Train Stations, the flight or train number.
5. Online Service Booking
To use the services offered on the site, and in particular to place orders and bookings, it is necessary to communicate via email or WhatsApp to the numbers listed on the contact page. The information contained on the service description pages is purely informational and does not constitute a contractual proposal or public offer for the described services;
No information contained on this site will be considered a contractual offer or an invitation to contract, except for the pages describing specific services where a contractual offer is expressly and unequivocally made.
6. Rates
Rates are subject to continuous variation based on the hour, the day of the week, the time remaining until the service is requested, and vehicle availability. If there is a convention or framework agreement, rates will be fixed and not subject to change unless previously agreed upon;
For direct transfers outside urban areas (without stops), the rate is calculated based on the mileage cost considering both the outbound and return journeys;
Rates include: fuel and highway tolls in Italy;
Additional expenses (ZTL, foreign highway tolls, ferries, etc.) will be charged at the end of the trip;
Pick-up services to/from airports have dedicated rates;
Unless otherwise indicated, for services starting at the airport, and only if the correct flight number is provided, the rate includes 70 minutes free from the flight’s landing, while for all other services the rate includes 15/30 minutes of free waiting time;
Waiting time beyond what is provided in point 6.5 will be charged on an hourly basis;
For any service lasting 8 hours or more, a meal reimbursement as per the rate will be due. At the ninth hour from the start of the service, a second meal for the driver will be required at the same price;
If services require the driver’s overnight stay, hotel expenses will be reimbursed, and communicated to the Client at the time of booking;
For services performed on public holidays and/or at night (22:00 – 07:00), a 20% surcharge will be applied to the standard rate, while for services performed on Christmas, New Year’s, and Easter a 50% surcharge will be applied;
The fee for booked but unused services due to the Client’s fault is non-refundable.
7. Payment Methods
At the end of services, payments must be made as follows:
The Client can pay MGC for services by credit card, bank link, or cash;
Business Clients can also pay for services by bank transfer, following the issuance of an invoice by MGC to the relevant company or hospitality facility, or remotely;
As an alternative to the payment methods described in the previous paragraphs, and only if pre-approved in writing to the booking party, the passenger (Private Client or collaborator and/or employee and/or guest of the Business Client) may pay the driver directly for the service. In this case, MGC is not responsible for the payment made by the passenger directly to the driver or for the related tax document;
The total cost of the service will be invoiced to the Client using the information provided at the time of booking;
The Client agrees not to provide false information about their identity (or company information) and address;
Invoices will be sent via interchange system in electronic format and will contain a detailed description of the service rendered and any extras. A courtesy copy will be sent to the booking party.
8. Service Modifications
Modifications to already confirmed bookings may be requested, subject to availability and potential rate adjustments;
All modifications are considered accepted only if confirmed in writing along with any new rate;
If the modification requested by the Client cannot be made, the service will be reconfirmed as originally arranged;
Any extension of the rental period and/or requests for additional services beyond those booked will be subject to driver availability, and no responsibility is accepted for agreements made directly with the driver.
9. Vehicle Requirements
MGC is committed to offering a high-quality service, using safe vehicles equipped with all comforts, as well as driven by professional chauffeurs;
The company also undertakes to use recently registered vehicles, insured and compliant with current circulation permits in Italy and the European Economic Community;
The transport of passengers is fully covered by the insurance that the NCC providing the service has contracted for its vehicles with third parties.
10. Luggage Transport
Each passenger can carry with them a maximum of two pieces of luggage (1 standard size checked baggage and 1 hand luggage);
Any excess baggage (e.g. sports equipment such as skis and gear, etc.) must be declared at the time of booking to ensure that the rented vehicle is properly equipped for such types of transport;
The driver may refuse to load bulky, undeclared objects, excess luggage, or luggage that is not in suitable transport conditions (e.g. broken, dirty, wet luggage, etc.), if they believe it may compromise the safety of the journey;
The transport of luggage inside the passenger compartment is not allowed, as per the Highway Code;
Passengers’ belongings are transported under the exclusive responsibility of the passenger who declares ownership at the time of boarding;
Liability for theft, damage, or loss of luggage cannot be contested against either the company or the driver.
11. Customer Behavior During Use
Users of the rental service are prohibited from:
Smoking during transport;
Throwing objects from the vehicle, whether stationary or moving;
Soiling, dirtying, or damaging the vehicle;
Eating and/or drinking alcoholic beverages;
Demanding the transport of pets without having agreed, in coordination with the rental company, on all necessary measures to prevent damage or soiling of the vehicle;
Demanding that the transport be carried out in violation of the safety and behavior rules provided by the current Highway Code.
12. Cancellation Terms
The Customer can cancel the booking via dedicated email within the times specified below, unless otherwise agreed;
The following penalties apply for service cancellation within Italian territory: Transfer services within the Metropolitan Areas of Milan and Rome, and for bookings valued under €350.00:
Up to 8 hours before departure, no penalty will be applied;
Up to 4 hours before service departure, a 50% penalty of the total amount will apply, within 4 hours the full service fee must be paid. Transfer services within the Metropolitan Areas of Milan and Rome, and for bookings valued over €350.00;
Up to 24 hours before departure, no penalty will be applied; Up to 1 hour before service departure, a 50% penalty of the total amount will apply, and without notice, the full service fee must be paid.
Exceptions for Transfer Services outside the Metropolitan Areas of Rome:
Up to 24 hours before departure, no penalty will be applied;
Up to 12 hours before service departure, a 50% penalty of the total amount will apply, within 12 hours the full service fee must be paid.
Hourly Disposition Services:
Up to 24 hours before departure, no penalty will be applied;
Up to 12 hours before service departure, a 50% penalty of the total amount will apply, within 12 hours the full service fee must be paid. For all cancellation points and timing exposed in the previous paragraph, it is specified that the night-time period (22.00 to 07.00) is not considered. In case of flight/train cancellations or delays of over 30 minutes at departure, the Customer is required to notify the reservation number to ensure that an agent is present upon arrival;
If the Customer does not notify the delay or cancellation of the flight/train, they lose the right to the service and must still pay a penalty equal to 50% of the total amount;
In all other cases, if the Customer does not show up within one hour of the start of the service without notifying any delays or cancellations (so-called “No Show”), they lose the right to the service and must still pay the full amount due, in addition to any waiting time supplements;
For hourly dispositions, tours, and special services, the cancellation times are extended and will be communicated at the time of booking; otherwise, the following conditions will apply: Up to 24 hours before departure, no penalty will be applied; Up to 12 hours before service departure, a 50% penalty of the total amount will apply, within 12 hours the full service fee must be paid. For all cancellation points and timing exposed in the previous paragraph, it is specified that the night-time period (22.00 to 07.00) is not considered. For services and bookings concerning events or special occasions, the terms and conditions of cancellation will be regulated by agreement between the parties via email or a specific contract.
13. Liability and Limitation of Damage Compensation
MGC uses external vehicles and collaborators. Every collaborator is certified by MGC and authorized to provide Chauffeur Rental services. MGC will take all reasonable steps to ensure that vehicles arrive on time for departures and arrivals at destinations, but it will not be responsible for delays due to force majeure;
Costs, losses, or other damages caused to the Customer and attributable to MGC, unless in cases of willful misconduct or gross negligence, will be reimbursed only up to the value of the requested service;
If MGC is unable to transport the Customer with its external collaborators’ vehicles to the booked and paid destination, it will arrange the transfer with external means (taxis, rental cars) and subsequently reimburse the Customer for the cost of such transport upon presentation of a receipt/invoice;
The reimbursement will not exceed the agreed rates for the same route.
14. Insurance
The company is insured to cover risks arising from transportation, for which it is liable under the law and as provided for in this contract;
The company will not be responsible for damages to persons or property exceeding the policy limit;
The company is also excluded from any liability for the loss and/or damage of the goods transported by the Customer resulting from fortuitous events, force majeure, the nature and/or defects of the goods themselves, the fault of the Customer, or when the damage arises from inaccurate or incomplete information from the Customer or the characteristics of the goods;
In any case, the Customer will hold the Company harmless from any claims that their insurance companies, for any reason, may make against the Company. MGC will ensure that all suppliers and subcontractors have adequate and sufficient insurance coverage to perform the Chauffeur Rental service in compliance with current laws.
15. Complaints and Lost Property
Any complaints regarding the services provided by the Company must be made in writing and sent to MGC CIMARELLI AUTONOLEGGIO 1900 by registered mail or certified email within and no later than 8 days from the end of the rental service, under penalty of forfeiture. In any case, no complaints regarding the quality of the services provided will be valid, even by way of exception, in court if the services to which the complaint refers have not been duly paid;
In case of lost personal items inside the vehicles, the passenger or client can send an email to info.cimarelliautonoleggio1900.com reporting the loss of an item. The client will bear the costs of shipping and delivery of the item;
Non-perishable items will be stored for 12 months before being donated to charity. If the item is perishable, it will be disposed of upon expiration.
16. Interpretation
Should any provision of this Contract be deemed invalid or ineffective, in whole or in part, it will be considered not part of this Contract, which will remain valid and enforceable for the remaining provisions.
17. Legislation and Competent Court
The rental relationship governed by this contract is regulated by Italian laws;
In the event of a conflict between the Italian version and any translated versions of this contract, the Italian version will always prevail;
For all disputes regarding the interpretation, validity, or execution of the contract or individual clauses, the exclusive jurisdiction lies with the Court of Rome.
18. Privacy
MGC CIMARELLI AUTONOLEGGIO 1900 is committed to handling personal data in compliance with current personal data protection regulations, adopting the necessary measures to ensure compliance with the GDPR and all European Union and European Economic Area laws and regulations for the security of personal data;
When the purchase of the services referred to in Article 2 of these General Conditions is made by a Private Customer or a Business Customer, MGC acts as the Data Controller under the European Regulation 2016/679 (“Regulation” or “GDPR”) and processes personal data according to the methods defined in the Privacy Policy;
In addition to what is provided in paragraph 18.2, when the purchase of services is made by a Business Customer, MGC and the Business Customer act as independent Data Controllers for the data of users benefiting from the MGC Service as employees, collaborators, or guests of the Business Customer. For personal data processing activities carried out by the Business Customer, reference is made to the privacy notices provided by the company to its collaborators and/or employees or by the accommodation facility to its guests from time to time.
* * *
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, after reading each clause and rereading the contract, the Customer expressly approves the following clauses: 4) Service booking; 6) Rates; 8) Service changes; 10) Luggage transport; 12) Cancellation terms; 13) Liability and limitation of damage compensation; 14) Insurance; 15) Complaints; 16) Interpretation; 17) Legislation and competent court.
*N.B*
PASSENGERS IN TRANSFER ROUTES and/or IN OTHER REQUESTED AND RESERVED SERVICES ARE RESPONSIBLE FOR ALL DAMAGES CAUSED, WHETHER INTENTIONALLY OR UNINTENTIONALLY, TO THE RESERVED VEHICLE. AFTER ASSESSING THE EXTENT OF THE DAMAGE, THEY WILL BE KINDLY ASKED TO PAY THE MINIMUM EXCESS OF €300.00 (min). In case of refusal to comply with the freely accepted contract, the person responsible for the damage will be subject to legal prosecution.
WITH THE FINAL READING OF THE ABOVE CONTRACT, THE TWO PARTIES PRESENT UNDERTAKE TO RESPECT WHAT HAS BEEN AGREED.
MGC AUTONOLEGGIO 1900
Thanks for your trust and collaboration.