Terms and Conditions

1. Service definition

Cimarelli Group 1900 offers chauffeur-driven rental (NCC) bookings and ancillary services (hostess, meet&greet, event organization). Services are provided on request, with routes and times set case by case after booking.

2. Service types

Hourly disposal (minimum 3 hours; after 12 continuous hours driver/vehicle may be replaced); Point-to-point transfers; Private shuttles; Special services (events, tours, VIP).

3. External partners

Cimarelli Group 1900 may use other NCC companies with the same quality standards. Partners are responsible for services assigned to them.

4. Booking

Book via website, email or WhatsApp. Clients must provide full addresses, time, passengers, vehicle, luggage, child seats, pets, special assistance and flight/train numbers where applicable. Keep the confirmation and show it to the driver.

5. Online bookings

Website information is indicative. A contractual offer arises only where expressly stated and after confirmation.

6. Rates

Rates vary by time, day, lead time and availability; the total shown when booking already includes VAT (10%) and surcharges. They include fuel and Italian tolls; extras (foreign ZTL zones, ferries, etc.) are billed to the client. Night surcharge: €10 for services starting between 21:45 and 06:15. Christmas, New Year's Day and Easter: +50%; other public holidays (Epiphany, Easter Monday, 25 April, 1 May, 2 June, Saints Peter and Paul on 29 June, 15 August, All Saints, Immaculate Conception, St Stephen's Day): +20%. Bookings made less than 12 hours before the service starts, from March to October: the price doubles (delivery service excluded). Free waiting: 60 minutes after the scheduled landing time for airport services, 30 minutes from the agreed time for port services, 15 minutes for other services; beyond that, €25 every 30 minutes. Services ≥ 8 hours: meal reimbursement.

7. Payment

Cash, credit card, bank link, bank transfer (business with invoice). Direct payment to the driver only if pre-approved in writing.

8. Changes

Changes subject to availability and possible rate changes. Valid only if confirmed in writing.

9. Vehicle requirements

Recent, insured vehicles with valid permits in Italy and the EU, driven by professional NCC-registered chauffeurs.

10. Luggage

Max 2 pieces per passenger (1 checked + 1 hand). Extras must be declared. No luggage in the cabin. Loss/damage/theft remains the passenger’s responsibility.

11. Passenger conduct

No smoking, throwing objects, soiling/damaging, eating/drinking alcohol, transporting pets without agreement, or requesting Codice della Strada violations.

12. Cancellation policy

As these are passenger transport services, the right of withdrawal under the Italian Consumer Code does not apply (art. 47(1)(l), Legislative Decree 206/2005). Cancellations are subject to the following conditions:

• Up to 7 days before the service: free cancellation with a 100% refund of the amount paid.
• From 6 to 4 days before the service: a 50% penalty on the total amount applies; the rest of the amount paid is refunded.
• Within the last 3 days before the service: the booking is non-refundable and 100% of the amount paid is retained.

Cancellation terms are calculated against the date and time scheduled for the start of the service.

13. Liability

Compensation for damages attributable to Cimarelli Group 1900 (except willful misconduct/gross negligence) limited to the service value.

14. Insurance

Transport insurance as required by law and contract. Exclusions for force majeure and client’s own acts beyond policy limits.

15. Complaints & lost items

Written complaints within 8 days after service. Report lost items by email; return shipping at client’s expense. Non-perishables kept 12 months.

16. Interpretation

If a clause is invalid, the remaining clauses stay in force.

17. Governing law

Italian law. Exclusive jurisdiction: Court of Rome. Italian text prevails over translations.

18. Privacy

Personal data processed under GDPR and the Privacy Policy. Cimarelli Group 1900 acts as data controller as described therein.